Warranty/Service

WARRANTY DEFINITIONS

LIABILITY - IT IS AN EXPRESS CONDITION OF SALE THAT LIABILITY IS LIMITED TO THE COST OF THE GOODS PROVED TO BE DEFECTIVE. UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE TO THE CUSTOMER OR TO THIRD-PARTIES FOR LOSS (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT OR DATA), DAMAGE OR INJURY HOWSOEVER ARISING. THE CUSTOMER SHALL INDEMNIFY THE COMPANY IN RESPECT TO ALL DAMAGE OR INJURY OCCURRING TO ANY PERSONAL PROPERTY AND AGAINST ANY ACTIONS AND EXPENSES IN THAT CONNECTION FOR WHICH THE COMPANY MAY BECOME LIABLE IN RESPECT OF THE GOODS SOLD IF THE DAMAGE OR INJURY IS CAUSED BY NEGLIGENCE OF THE CUSTOMER OR HIS SERVANTS OR AGENTS.

WARRANTIES - THE COMPANY OFFERS THE CUSTOMER THE BENEFIT OF THE WARRANTY PERIOD AS SHOWN BELOW. NO ADDITIONAL WARRANTIES ARE OFFERED.

WARRANTY POLICY

XERION AVIONIX™, LLC, WARRANTS ALL MANUFACTURED HARDWARE TO BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF THREE (3) YEARS FROM THE DATE OF SHIPMENT.

XERION AVIONIX™, LLC, WARRANTS ALL SUPPLIED SENSORS AND SENDERS TO BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD DEFINED BY THE INDIVIDUAL SENSOR MANUFACTURER FROM THE DATE OFSHIPMENT. THIS WARRANTY COVERS REPAIR AND/OR REPLACEMENT, AT OUR OPTION, OF ANY PARTS FOUND TO BE DEFECTIVE, PROVIDED SUCH DEFECTS, IN OUR OPINION ARE DUE TO FAULTY MATERIAL OR WORKMANSHIP AND ARE NOT CAUSED BY TAMPERING OR ABUSE. THE WARRANTY DOES NOT INCLUDE CHARGES FOR REMOVAL, SHIPPING AND REINSTALLATION.

ALL WARRANTIES ARE F.O.B.
XERION AVIONIX™, LLC
5297 PARKSIDE DRIVE
SUITE 306
CANANDAIGUA, NY 14424
(585)394-1060

XERION AVIONIX™ WILL NOT ACCEPT OR PAY FOR ANY CHARGES FOR WARRANTY WORK PERFORMED OUTSIDE OUR FACTORY WITHOUT PRIOR WRITTEN CONSENT.

THIS WARRANTY APPLIES ONLY TO PRODUCTS IN NORMAL USE. IT DOES NOT APPLY TO UNITS OR CIRCUIT BOARDS DEFECTIVE DUE TO IMPROPER INSTALLATION, PHYSICAL DAMAGE, TAMPERING, LIGHTNING OR OTHER ELECTRICAL DISCHARGE, UNITS WITH ALTERED SERIAL NUMBERS, OR UNITS REPAIRED BY UNAUTHORIZED PERSONS OR IN VIOLATION OF XERION AVIONIX INSTALLATION PROCEDURES. XERION AVIONIX™ WARRANTS NO PART OF THE INSTALLATION NOR THE ASSOCIATED COSTS ASSOCIATED WITH THE INSTALLATION.

XERION AVIONIX™, LLC, ASSUMES NO RESPONSIBILITY FOR ANY CONSEQUENTIAL LOSSES OF ANY NATURE WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD, RENDERED, OR DELIVERED. THE FOREGOING ARE THE ONLY HARDWARE WARRANTIES FOR THE AURACLE™ I & AURACLE™ II SYSTEMS, EXPRESSED OR IMPLIED. NO OTHER HARDWARE WARRANTIES EXIST. THE FOREGOING PARAGRAPHS DEFINE AND LIMIT XERION AVIONIX’S SOLE RESPONSIBILTY AND LIABILITY AND PURCHASER’S SOLE AND EXCLUSIVE REMEDIES RELATED TO THE PRODUCT.

FOR FACTORY ASSISTANCE, PLEASE FEEL FREE TO CALL OUR CUSTOMER SERVICE DEPARTMENT FOR ASSISTANCE IN SERVICE OR INSTALLATION. CALL (585) 394-1060 BETWEEN 9:00 AM AND 5:00 PM EASTERN TIME, MONDAY THROUGH FRIDAY. WE DO NOT ACCEPT COLLECT CALLS. PLEASE HAVE THE SERIAL NUMBER OF THE UNIT AVAILABLE WHEN YOU CALL, ALONG WITH AS MANY DETAILS OF THE NATURE OF THE PROBLEM AS POSSIBLE. IF YOU PREFER, YOU MAY ALSO FAX US AT (585)-394-1068 24 HOURS A DAY. WE WILL RESPOND BY FAX OR TELEPHONE WITHIN ONE BUSINESS DAY OF RECEIVING YOUR FAX.

REPAIR OF THE XERION AVIONIX™ AURACLE™ SYSTEM IS PERFORMED AT THE FACTORY. FACTORY SERVICE INCLUDES A COMPLETE CHECKOUT AND RECALIBRATION. THE ONLY COSTS FOR FACTORY REPAIR OF A UNIT STILL UNDER WARRANTY ARE THE SHIPPING CHARGES, UNIT REMOVAL, AND REINSTALLATION. PRIOR TO RETURNING A UNIT FOR SERVICE, CALL THE FACTORY AND OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA), NUMBER. PLEASE NOTE THAT XERION AVIONIX WILL NOT ACCEPT A UNIT RETURNED TO THE FACTORY WITHOUT AN RMA NUMBER. SECURELY PACK THE UNIT IN A SECURE SHIPPING CARTON, WRITE THE RMA NUMBER ON THE OUTSIDE OF THE CARTON, AND RETURN IT TO THE ADDRESS SHOWN IN ABOVE. INCLUDE YOUR NAME, COMPLETE SHIPPING ADDRESS AND DAYTIME TELEPHONE NUMBER, A COMPLETE DESCRIPTION OF THE PROBLEM, AND THE DESIRED RETURN DATE AND SHIPPING METHOD. IF A SUITABLE FOAM-PACKED CARTON IS NOT AVAILABLE, CONTACT XERION AVIONIX TO ARRANGE FOR PACKAGING MATERIALS. XERION AVIONIX™, LLC, WILL NOT BE RESPONSIBLE FOR DAMAGE WHICH OCCURS DUE TO POORLY PACKAGED RETURNS.

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